- Delivery & Shipping
Processing & Shipping: We will process and ship your order within 2 business days of order confirmation. Delivery is estimated to take 5–10 business days from the date of shipment, depending on your location and the carrier’s schedule.
Order Tracking: Once your order is shipped, you will receive a tracking number to monitor its delivery status.
Shipping Delays: Delays due to unforeseen circumstances such as natural disasters or customs clearance are beyond our control. We will notify you of any significant delays.
Delivery Address: We deliver to the address provided in your order. Once the goods are delivered, the risk of loss or damage transfers to you.
Pre-Delivery Check: Please inspect the goods at the time of delivery. If you notice any damage or discrepancy, report it immediately to the delivery personnel and contact our customer support.
Retain Your Invoice: Always keep your Invoice cum Delivery Note for future reference and warranty claims.
Installation: We recommend professional installation by our technical team, available on request at a nominal charge. For installation, call us at 90660 99000.
- Exchange, Return & Refund
Exchange Policy: You may exchange unopened, unused products in their original packaging within 3 days of delivery.
Return Eligibility: Products are eligible for return within 3 days of delivery if unused and in their original packaging.
Return Process: To start a return or exchange, contact our customer support within the eligible period. We will provide return authorization and instructions. Call us at 90660 99000.
Inspection & Verification- Your returned Fanzart product will be inspected and verified for damage, mishandling and use. We accept fans in their original condition, unused and original packaging only.
Refund Processing: Refunds are processed within 5–7 business days after we receive and inspect the returned product. The refund will be credited to your original payment method with 10% deduction of restocking fee within 10 business days of approval, depending on your payment provider’s processing time.
Shipping & Handling Charges: Shipping and handling charges are non-refundable, except in cases where the return is due to our error (e.g., wrong item shipped, defective product).
Damaged or Defective Products: If you receive a damaged or defective product, report it to our customer support within 24 hours of delivery, with supporting images or documentation. We will inspect the issue within 3 business days. If the claim is valid, we will process a replacement or refund within 10 business days. If a replacement is available, it will be shipped at no extra cost.
Address Accuracy: Customer is responsible for providing the correct delivery address. We are not liable for delays or non-delivery due to incorrect addresses.
- Warranty
Technical Warranty: Products are covered by a one-year technical warranty from the date of invoice for manufacturing defects.
Warranty Exclusions: Electrical items such as tubes, bulbs, chokes, drivers, and remotes damaged due to power fluctuations are not covered under warranty.
Void Warranty: If any part is broken or damaged after delivery, the warranty for that part is void.
Warranty Claims: Please keep your invoice for all warranty-related communications.
- Liability
Limited Liability: Our liability for damages to persons (including death), objects, or the product itself is limited to the cost of the product under this invoice. No other claims will be accepted.
Advance Payments to Dealers: [Your Company Name] works with authorized dealers who operate as independent legal entities. Advance payments made to dealers are outside our responsibility. We are not liable for issues or delays caused by dealers, though we strive to maintain positive relationships with our dealer network.
- Dispute Resolution
Jurisdiction: Any dispute arising from your purchase will be subject to the jurisdiction of the courts in Bangalore.
Arbitration: All other disputes will be referred to a sole arbitrator under The Arbitration and Conciliation Act, 1996.
6.General
Policy Changes: These terms and conditions may change without prior notice. The latest version will always be available on our website.
Contact Us: For any questions or assistance, please contact our customer support team at [Your Customer Support Email/Phone].
By placing an order with us, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
7.If any of the part/parts are broken or damaged after delivery, they would cease to be under warranty .
8.If any dispute arising from this transaction, the same will be within the jurisdiction of the courts of Bangalore.
9.All other disputes should be referred to a sole arbitrator as per the THE ARBITRATION AND CONCILIATION ACT 1996.
10. LIABILITY Clause : Any Liability arising due to damages to PERSONS ( including death of the person ) , OBJECTS and to the product itself, due to any reason assigned to the product sold under this Invoice would be limited only to the Cost of the Subject Product and NO OTHER CLAIM will be admissible / accepted.
Fanzart collaborates with authorized dealers across the nation, each operating as an independent legal entity while proudly holding the Fanzart dealership. It’s important to highlight that any advance payments to our esteemed dealers are outside the purview of Fanzart’s responsibility. Please be assured that while Fanzart does not assume liability for issues or delays in supply initiated by our dealers, we remain committed to fostering positive and seamless partnerships with our extensive dealer network.
